Repair
Your watch no longer runs, is moving forward or behind, or something is broken. What is needed only becomes apparent when it is open. A repair starts with research, and then with a quote.
What could be wrong
Most watches that arrive do one of these things: they stand still, they run structurally forward or backward, they can no longer be wound, the date does not change, or the second hand does not rotate. In addition, there is the work on the outside: a cracked glass, a crown that no longer seals, a band or clasp that fails.
There is not always a defect behind a stationary watch. Hardened oil and dirt on the bearings slow down a timepiece just as much as a broken part; then the repair is in fact a service.
See below how the glass of an Omega Cosmic 2000 is replaced.
First research, then a quote
The watch is opened, the movement goes under the microscope and it is determined what is going on. This will result in a quote by email stating what needs to be done and what it will cost. Nothing gets done that you haven't given up on.
All work is done in the studio in Weesp; nothing goes to a service center elsewhere. You will be notified as soon as the watch has arrived and you can follow its progress online. There is a one-year warranty on repairs and two years on service.
Small work
Not everything is a big job. Replacing a battery costs € 35,-, a new glass € 50,- and a water tightness test € 35,-. Ultrasonic cleaning of the cabinet is € 35,-, case and strap together € 50,-. This type of work can usually be done quickly.
Full price indications can be found on the Rates page. If you are not sure what your watch needs: report it with a description of what you notice and we will get back to you as soon as possible.
Frequently asked questions
My watch is behind. Is that a repair or a service?
Often the latter. A timepiece that lags behind usually does not have a defect, but has hardened oil and dirt on the bearings. The investigation reveals exactly what is going on, and the price quote states which of the two it is.
Can a watch that has stood still for years still be made?
Usually yes. Standing still is not damage in itself — hardened oil is not. If there has been moisture or rust, or parts are missing, it will be a restoration rather than a repair.
Is my watch worth repairing?
That is ultimately your decision, and you can only make it once you know what it costs. That's what the research is for: you receive a quote by email and then you decide. If you do not agree, the watch will be returned; the return costs are then your responsibility. See the general terms and conditions.
How long does it take?
That depends on what is needed and the parts. A service usually takes several weeks; a restoration that requires parts to be made, longer. You will receive an indication once the investigation has been completed, and you can track the status of your repair online.
Can I come by or do I have to send it?
Both are possible. Visits are by appointment, so that there is time to view the watch together; Shipping is done with an insured box that will be sent to your home.